Refund policy

Return & Refund Policy

Overview

We strive to ensure that every product delivered meets our quality standards. However, if you receive a defective or damaged parcel, we are here to assist you. Please read this policy carefully to understand the conditions under which returns and refunds are accepted.

Eligibility for Returns

Returns are strictly applicable only in cases where the parcel is defective, damaged, or faulty at the time of delivery. We do not accept returns for reasons such as change of mind, incorrect selection, or dissatisfaction with the product if it is not defective.

Conditions for Return Approval

To ensure a smooth return process, the following conditions must be met:

  • The product must be defective or damaged upon arrival
  • The issue must be reported within 24–48 hours of receiving the parcel
  • Clear proof of the defect (photos or videos) must be provided
  • The product must be unused and in its original packaging
  • All accessories, tags, and original materials must be included

Failure to meet these conditions may result in rejection of the return request.

Return Request Process

If you receive a defective product, follow these steps:

  1. Contact us through phone or email with your order details
  2. Provide a clear description of the issue
  3. Attach photo or video evidence showing the defect
  4. Wait for confirmation and further instructions from our support team

Our team will review your request and respond as quickly as possible.

Refund Policy

Once your return request is approved and the product is received (if required), we will process your refund. Refund options may include:

  • Full refund of the product price
  • Replacement of the defective item (depending on availability)

Refund processing time may vary depending on your payment method and location.

Non-Returnable Situations

We do not accept returns in the following cases:

  • The product is not defective
  • The product has been used, damaged after delivery, or mishandled
  • The request is made after the allowed reporting time
  • Missing original packaging or accessories

Shipping & Handling

In case of a confirmed defective product, return shipping instructions will be provided by our team. We may cover return shipping costs depending on the situation. Unauthorized returns will not be accepted.

Contact Information

For any return or refund inquiries, please contact us: